As this jewellery is crafted with your loved one’s ashes it is strictly nonreturnable, unless faulty. We photograph all these items prior to leaving us to ensure that we keep our quality 100% however they come complete with a one-year warranty should and faults arise after your item arrives.
Ash Holding Jewellery
You have 14 calendar days from receipt to return any unwanted items. Any jewellery that has been personally engraved or filled with ashes will not be refunded/exchanged. All returned items must be returned in a saleable condition, complete with the filling kit and packaging that it came with. Unwanted return costs are covered by the customer.
Damaged, Incorrect or Faulty Item
In the extremely rare instance that you have received a damaged, faulty or incorrect item please get in contact with us immediately either by telephone 01952 200125 or email [email protected] We will do everything we can to put it right!
Engraved and Special-Order Items
Items that have been engraved or specially manufactured items (ie solid gold and platinum items) are not eligible for returns. Any engraving mishaps due to customer errors are not the responsibility of Angels Meadow so please do check your engraving thoroughly prior to submitting your order!
Angels Meadow does not accept, under any circumstances, returns that have been damaged by the customer. This includes signs of wear, scratches due to screws, filling or screwdriver slippage. All screws on our ash holding jewellery are loosened prior to dispatch and an appropriate screwdriver is included with all of our fine ashes jewellery pieces. Please do contact us in the first instance if you are having difficulties opening your item. Additionally, it is the customers responsibility to ensure that any damage during transit do not occur when returning an unwanted item by returning it in its original packaging.
How Long Will It Take to Receive My Refund?
As soon as we have received your return, we will email to let you know, as long as it meets our above terms your refund will be processed and be credited back to your original payment method within 7 days.