As this jewellery is crafted with your loved one’s ashes it is strictly nonreturnable, unless faulty or it does not match your order. We photograph all these items prior to leaving us to ensure that we keep our quality 100% however they come complete with a one-year warranty should and faults arise after your item arrives. Sizing of rings is the customers responsibility, whilst we can provide a ring sizer to assist with this we cannot be held responsible for inaccuracies.
Ash Holding Jewellery
You have 14 calendar days from receipt to return any unwanted items. Any jewellery that has been personally engraved or filled with ashes will not be refunded/exchanged. All returned items must be returned in a saleable condition, complete with the filling kit and packaging that it came with. Unwanted return costs are covered by the customer.
Damaged, Incorrect or Faulty Item
In the extremely rare instance that you have received a damaged, faulty or incorrect item please get in contact with us immediately either by telephone 01952 200125 or email [email protected]. We will be just as disappointed as you and we promise that we will do everything we can to put it right!
Engraved and Special-Order Items
Items that have been engraved or specially manufactured items (ie solid gold and platinum items) are not eligible for returns. Any engraving mishaps due to customer errors are not the responsibility of Angels Meadow so please do check your engraving thoroughly prior to submitting your order! We have a fast turnaround so if your order has been personalised prior to us seeing your email/message we cannot be responsible for this. The best and quickest way to get in touch is to call us!
Angels Meadow does not accept, under any circumstances, returns that have been damaged by the customer. This includes signs of wear, scratches due to screws, filling or screwdriver slippage. All screws on our ash holding jewellery are loosened prior to dispatch and an appropriate screwdriver is included with all of our fine ashes jewellery pieces. Please do contact us in the first instance if you are having difficulties opening your item. Additionally, it is the customers responsibility to ensure that any damage during transit do not occur when returning an unwanted item by returning it in its original packaging.
How Long Will It Take to Receive My Refund?
As soon as we have received your return, we will email to let you know, as long as it meets our above terms your refund will be processed and be credited back to your original payment method within 7 days. We will refund you via the original payment method minus a postage fee of £3.95. We offer free postage as standard however if an item is returned due to not being suitable or no longer required we unfortunately need to deduct this from your refund amount to cover our costs.