COVID-19 NOTICE - We are not currently taking telephone calls due to high order volumes and social distancing measures in the office. All of our customer service is currently being provided via email, live support and Facebook messenger. Please bare with us during this time. We thank you for your understanding. Please note: All orders are being processed as normal however please allow for any Royal Mail delays beyond our control. Save 10% on all orders over £30 use code SUMMER10 At Checkout!

Delivery Information


LifeStone Jewellery


Our standard delivery time is just 7 working days. We also offer an express 24-hour delivery option for just an additional £10! (please note that these timescales start from when we receive the ashes from you). Filling kits are dispatched daily if ordered before 2pm. If you want to send your ashes directly to us without waiting for your kit to arrive please telephone us and we can tell you the best way to do this.


If your order is super urgent why not visit us at our Telford office. Drop of your ashes and we can have your jewellery ready in under 2 hours! We would always recommend calling or making an appointment before travelling as we maybe busy with other customers.


Ash Holding Jewellery


The Meadow Collection and Value Range are core pieces and are in stock (if stated) and available for immediate dispatch. We offer two delivery options at checkout, free delivery 3-5 days or next day delivery £4.99 (if ordered before 2pm).


Other Ash Holding Jewellery (excluding solid gold jewellery) will require a 5-7 working day processing time in addition to the above delivery options.


Solid gold jewellery is made to order and take up to 8 weeks for dispatch. All of these items are dispatched on a courier service.


Delivery Company


We normally use Royal Mail or DPD for all our deliveries; however, we reserve the right to select the most appropriate option to suit the products that you have purchased. At checkout you can choose which service you require. All parcels will either be scanned or require a signature upon delivery. Once your order has been dispatched you will receive either an email or text notification with your tracking information.


Angels Meadow will not be responsible for delays caused by their couriers (such as bad weather or Christmas delivery) or any other matters outside of our control. A tracking number will be provided for your convenience by email.


Scottish Highlands, UK outer Islands and BFPO


We are very happy to ship to the Scottish Highlands & islands, Northern Ireland, Isle of Man, Isle of Scilly, The Channel Islands and British Forces Post Offices (BFPO) addresses at pour normal standard UK rate. Unfortunately, delivery to these locations may take a little longer and is out of our control.


International


All our Ash holding jewellery can be shipped internationally. We do not ship LifeStone Jewellery internationally at this time. International delivery orders will be charged at a flat rate of £10.