Frequently Asked Questions
Here are some of the most common questions that we are asked by our customers.
If you don't find the answer to your question please get in touch.
Once you have placed an order for any of our Lifestone jewellery pieces, an ashes collection kit will be automatically dispatched to you. Please note that we only send out kits after an order has been placed. At Angels Meadow, we adhere to a highly stringent process that we consider essential when handling individuals' ashes. Our utmost priority is to maintain a zero cross-contamination policy. When you submit your order, a unique order number is generated and associated with your name and address etc. This specific number is then affixed to the ashes collection pack. Every document pertaining to your order will include this number along with your name, ensuring the utmost security for your loved one's ashes. Rest assured that upon receiving the ashes of your loved one, we can precisely identify and trace their ownership.
For any of our keepsake jewellery items, we only require a maximum of half a teaspoon of ashes. The capacity of our chamber-style 'self-fill' ash holding jewellery will differ based on the size of the piece. When you order one of our LifeStone keepsakes, we will provide an ashes collection kit that includes a vial for gathering a portion of the ashes. Simply fill the vial with the required amount, and any remaining ashes will be returned to you along with your completed piece..
,We adhere to a stringent procedure from beginning to end, ensuring that each customer's jewellery is crafted individually, without any overlap. Every set of ashes is carefully labelled with the customer's name and order number, and they are stored separately. Additionally, we offer a certificate of authenticity that displays the name of the individual whose ashes are encapsulated within the LifeStone jewellery.
Yes, all our jewellery, including our chamber style ash holding jewellery are both water and airtight. However, we would not recommend swimming in your jewellery due to the care of your metal.
Your jewellery will have a screw either located on the back, side or bail of your item. Each piece will come complete with a filling kit and easy to follow instructions. The filling kit includes a small funnel to assist with placing he ashes into the pendant, a toothpick for guidance of the ashes and a small screwdriver if necessary.
LifeStones™ are made from a special polymer resin which, unlike glass will not crack or smash. This special resin is mixed with your loved one’s ashes, crushed diamonds and a unique blend of colouring agents that have been formulated by us. These together create a stunning LifeStone™…Which is exclusive to Angels Meadow. These are available in 20 stunning colours.
Off course! Whilst we do not offer a ‘while you wait service’ you are welcome to drop your ashes off at our Shrewsbury showroom and we could have your LifeStone™ jewellery ready for you in as little as just 3 hours! An appointment is necessary prior to visiting as we maybe busy with other customers.
If you have purchased one of our chamber style ash holding pendants the ashes can easily be removed.
Yes of course! Please get in touch with us to arrange sending or dropping off your ashes and we can fill this on your behalf.
Yes. As long as you follow our simple filling instructions your pendant and the contents will be very secure, However; although the pendant will be waterproof, we do not recommend wearing your Cremation Jewellery whilst bathing or where it can be completely immersed in water as this may tarnish your pendant over time. It is recommended that the screw bail type pendants are permanently sealed with superglue prior to being worn as these can become loose over time due to bodily movement. Superglue is not needed for pendants with a screw in the back/side.
If you have ordered a LifeStone jewellery item that is made with ashes and you change your mind you can cancel your order right up until we begin making your item. If we have already received the ashes, we will return these back to you at your expense. Our turnaround is fast so if you change your mind please let us know asap to avoid disappointment. For our ash holding jewellery you have 14 days to return your jewellery once you have received it, provided that your jewellery is not personally engraved or filled with ashes.
Our prices are kept competitively low however we can sometimes offer small discounts on large orders. Please contact us directly to discuss.
Yes, we can colour match to most things to create a truly personalised piece in memory of your loved one. Please get in touch for further information.
The safely of your loved one’s ashes is our top priority. As soon as they land on our doorstep an email will be sent straight out letting you know. We will either begin working on your jewellery immediately or they will be placed into our high security fire and waterproof safe, in our locked office monitored by a high security alarm and camera system!