COVID-19 NOTICE - We are not currently taking telephone calls due to high order volumes and social distancing measures in the office. All of our customer service is currently being provided via email, live support and Facebook messenger. Please bare with us during this time. We thank you for your understanding. Please note: All orders are being processed as normal however please allow for any Royal Mail delays beyond our control. Save 10% on all orders over £30 use code SUMMER10 At Checkout!

Frequently Asked Questions

Here are some of the most common questions that we are asked by our customers.
If you don't find the answer to your question please get in touch.

How do I get an ashes collection kit?

How much ashes will I need for a piece of jewellery?

How can I be sure that my LifeStone™ contains the ashes of my loved one?

Will my jewellery be waterproof?

How do I transfer the ashes into my ash holding jewellery?

What are the LifeStones™ made of exactly?

Can I drop off my ashes and collect my jewellery in person?

Can the ashes be removed once in the jewellery?

I’m not comfortable filling my ash holding jewellery myself, can you help?

Will the contents of my Ash Holding Pendant be secure?

What happens if I change my mind?

I want to place a large order; do you offer discounts?

Im looking for something unique. Do you offer bespoke designs?

What are your security measures whilst ashes are in your care?