Frequently Asked Questions
Here are some of the most common questions that we are asked by our customers.
If you don't find the answer to your question please get in touch.
Once you place an order for one of our pieces of jewellery an ashes collection kit will automatically be sent out. We do not send out kits prior to an order being placed. Here at Angels Meadow we have a very strict process in place which we believe is paramount when dealing with people's ashes. We have a zero cross contamination policy. When you place your order a unique order number is generated against your name, this is placed onto the ashes collection pack. This number with your name is on every document we have for you ensuring the safety of your loved one’s ashes. When we receive a person’s ashes back, we know exactly who they belong.
No more than half a teaspoon of ashes will be required for any of our keepsake jewellery items. Our chamber style ash holding jewellery will vary depending on the size of the piece. When you place an order for one of our LifeStone™ keepsakes we will send out an ashes collection kit that includes a vial to collect some ashes. Please fill the vial and any left-over ashes will be returned with your finished piece.
We follow a strict process from start to finish and no two customers pieces of jewellery are ever made at the same time. All ashes are labelled with the customer’s name and order number details and are kept separately. We also provide a certificate of authenticity which shows the name of whose ashes the LifeStone™ contains.
Yes, all our jewellery, including our chamber style ash holding jewellery are both water and airtight. However, we would not recommend swimming in your jewellery due to the care of your metal.
Your jewellery will have a screw either located on the back, side or bail of your item. Each piece will come complete with a filling kit and easy to follow instructions. The filling kit includes a small funnel to assist with placing he ashes into the pendant, a toothpick for guidance of the ashes and a small screwdriver if necessary.
LifeStones™ are made from a special polymer resin which is UV resistant and will not fade, even in the direct sunlight! Unlike glass this will not crack or smash. This special resin is mixed with your loved one’s ashes, crushed diamonds and a unique blend of colouring agents that have been formulated by us. These together create a stunning LifeStone™…Which is exclusive to Angels Meadow. These are available in 20 stunning colours.
Off course! Whilst we do not offer a ‘while you wait service’ you are welcome to drop your ashes off at our Telford office and we could have your LifeStone™ jewellery ready for you in as little as just 2 hours! We would highly recommend calling ahead or making an appointment prior to visiting as we maybe busy with other customers.
If you have purchased one of our chamber style ash holding pendants the ashes can easily be removed. LifeStone™ memorials are not reversable and your ashes cannot be removed from these items.
Yes of course! Please get in touch with us to arrange sending or dropping off your ashes and we can fill this on your behalf.
Yes. As long as you follow our simple filling instructions your pendant and the contents will be very secure, However; although the pendant will be waterproof, we do not recommend wearing your Cremation Jewellery whilst bathing or where it can be completely immersed in water as this may tarnish your pendant over time. It is recommended that the screw bail type pendants are permanatly sealed with superglue prior to being worn as these can become loose over time due to bodily movement. Superglue is not needed for pendants with a screw in the back/side.
If you have ordered a LifeStone™ jewellery item that is made with ashes and you change your mind you can cancel your order right up until we begin making your item. If we have already received the ashes, we will return these back to you at your expense. Our turnaround is fast so if you change your mind please let us know asap to avoid disappointment. For our ash holding jewellery you have 14 days to return your jewellery once you have received it, provided that your jewellery is not personally engraved or filled with ashes.
Our prices are kept competitively low however we can sometimes offer small discounts on large orders. Please contact us directly to discuss.
Yes, we can! It doesn’t matter if it is a LifeStone™ Piece or an ash holding piece we are able to turn your dreams into a reality. We can work from a simple drawing or idea to create a unique ashes jewellery keepsake as unique as your loved one. Please get in touch for further information.
The safely of your loved one’s ashes is our top priority. As soon as they land on our doorstep an email will be sent straight out letting you know. We will either begin working on your jewellery immediately or they will be placed into our high security fire and waterproof safe, in our locked office monitored by a high security alarm and camera system!