Terms & Conditions

1. General

These terms and conditions set out the basis on which you can use our website and place orders for items from Angels Meadow. By ordering goods from Angels Meadow you are deemed to have understood and accepted these terms. The supplier of the goods featured is Angels Meadow, ("Angels Meadow", "we", or "us"). You may contact us by email to customer-service@angelsmeadow.co.uk.

2. Orders

After placing an order, you will receive an email from us acknowledging that we have safely received it and it has been accepted. The contract between us will only be made when we send you this email to confirm acceptance and dispatch. Only those products listed in the email as being dispatched will be included in the Contract.

3. Availability

All items are subject to stock availability. Special orders (Solid 14k Gold & Platinum) are made to order and incur a waiting time (please see our delivery timescales for our latest waiting times), once we have placed your 'special order' with our manufacturer we are unable to cancel/refund your order. We will inform you as soon as possible if all the products in your order are not available and will back order them for you. Prices can change without notice due to ever changing precious metals costs, however once your order has been accepted the price will not change.

4. Chains

Chains are not covered by our returns and replacements policy. Chains that are inclusive of the price are offered as a free grift so are not covered by the Consumer Contracts Regulations 2013. The only exception to this policy is chains that are faulty upon receipt. In this instance please follow our normal returns procedure. Our chains are of the highest quality, however, the wear and tear on these items can be considerable. We provide either a stainless steel, 18" sterling silver or 14ct rolled gold chain with all orders. If a solid gold or platinum pendant is ordered a sterling silver or 14ct rolled gold will be provided as a free gift. We do not provide solid gold or platinum chains.

5. Ordering Errors

5.1 You are able to make changes to your order up to the point at which you click on the "submit order" button on the Payment & Confirm section of the checkout process. We will not be held responsible for any engraving or personalisation errors. If you notice a problem on the order after completion contact us without delay.

5.2 Any cancellations or amendments requiring a refund, prior to dispatch, will incur a 50p charge. Which is a charge occurred by us from our payment processors.

6. Prices

Please be aware that the prices displayed on our site include Value Added Tax (VAT) where applicable but exclude delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly displayed during the checkout process. Due to the large number of products on our site, it is always possible that some of the products listed on our site may be incorrectly priced, despite our best efforts. If we discover there is a pricing error, we will normally, at our discretion, either: (i) contact you and give you the option of reconfirming your order at the correct price or cancelling it; or (ii) reject your order and notify you of the rejection.

7. Payment

We accept payment with the following credit or debit cards: Visa credit and debit cards, MasterCard credit and debit cards, Switch/Maestro debit cards, Visa Electron cards. We also accept payment by Angels Meadow gift cards. Presently, we do not accept cash, cheques or third party gift vouchers as payment online. By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in pounds sterling. Non-UK credit card providers and banks will determine the exchange rates to be applied and may add an additional processing or administration charge in relation to such payments which non-UK card holders will be liable to pay. Your chosen method of payment will be charged at the time your order is submitted. If we reject or cancel your order for any reason this charge will be credited back to the same card or account (as applicable).

8. Delivery

We reserve the right to select the most appropriate delivery option to suits our needs. Although we can deliver to the Scottish Highlands & Islands, Northern Island, Isle of Man, Isles of Scilly, the Channel Islands and British Forces Post Office (BFPO) addresses, delivery to these locations may take a little longer. When you have chosen the products you want to buy from us, the delivery address will default automatically to the billing address you have entered for your payment card. If you want us to deliver your order to a different address, you can choose this option as you go through the checkout process.

Customers accept that any timescales provided are a guide only and that they will be notified via email when their items have been dispatched. Angels Meadow will not be responsible for delays caused by their couriers or any other matters outside of our control. Where possible a tracking number will also be provided for your convenience. We have a set price of £5 for International customers. They should contact us directly for an estimated delivery time. We will always do our best to dispatch your items in the quickest time possible but this is dependent on stock availability and product combinations you have selected.

Our delivery partners are employed to delivery our items to the delivery address. This does not necessarily mean that the parcel will be handed to the individual that ordered. Customers accept that our delivery partner may leave the item with anybody at the requested delivery address. Customers also accept that our delivery partner may leave the item in a “Safe place” and this may be with a neighbour.

In the event of a non-delivery; where the item is left with a neighbour or is returned to the local delivery office, the customer is required to make contact with them in the first instance. A card should be left in this situation but Angels Meadow will be unable to assist until the initial contact is made with the customers neighbour or local delivery office.

All items that are updated by our delivery partners as “Delivered” will be classed as a successful delivery until proven otherwise. Although a signature may not be required all of our deliveries will be tracked using GPS co-ordinates. In the event of a non-delivery dispute we will obtain these GPS co-ordinates from our delivery partner and will conduct a thorough investigation. We take postal fraud and theft very seriously and will persue suspects is required.

9. Returns & Replacements

If your item is faulty or damaged it will be replaced or refunded no questions asked. We will be responsible for the shipping unlike most companies in this circumstance. If you simply change your mind no problem however we do not accept returns of personalised items. Please contact us within 3 days of receipt. We do not accept returns, under any circumstances of any items that have been filled with remains.

Please note special priced items ordered alongside a pendant, such as a chain (Please see our chains category for pricing)or a special additional purchase (Key-ring usual price £10), will be charged for in full if not returned along with the pendant for an exchange/refund. This will be deducted from your refund total.

10. Sentimental Value 

We understand that a loved ones ashes hold a huge sentimental value to our customers. As with any jewellery, there is a risk of loss and damage and customers should understand this when purchasing a cremation ashes pendant. Angels Meadow takes no responsibility for the loss or damage of jewellery or the containing remains. 

11. Contacting Us

We handle most of our contact with our customers by e-mail. This is so that we can keep our overheads to a minimum allowing us to pass on the savings to you. Rest assured that whenever a customer contacts us you will receive a prompt reply with no pointless delays, and no impersonal machine-generated responses to your questions. In many cases, e-mail support exchanges with customers are conducted over a period of minutes rather than hours. In the worst case scenario, you'll hear from us within 48 hours. If your questions warrants a telephone response we will arrange an convenient time with you. If your enquiry is very urgent, please contact us by telephone.

12. Remittance Terms

Full payment is required in advance of shipping

13. Gift Vouchers

13.1. Angels Meadow gift vouchers can only be redeemed online at www.angelsmeadow.co.uk (subject to website terms and conditions). 

13.2. Angels Meadow gift vouchers may be exchanged for goods of a higher price than the face value of the gift voucher on payment of the difference. 

13.3. If you do not spend the entire balance on the gift voucher the remaining balance will be updated after each transaction. 

13.4. If any product purchased with a gift voucher is subsequently exchanged for a product of a lower price or a refund, any money owing will be added to the remaining balance on the gift voucher. 

13.5. Angels Meadow gift vouchers can be used with discount codes or any other offers on our site. 

13.6. Angels Meadow cards will be valid for 24 months from the last transaction. Any remaining balance will be cancelled on expiry of the validity period. 

13.7. Gift cards cannot be exchanged for cash. 

13.8. Please treat gift cards as cash. Angels Meadow will not accept liability for lost, stolen or damaged gift cards. 

13.9. Angels Meadow reserves the right to amend the terms and conditions or gift cards at any time and to take appropriate action, including the cancellation of the gift cards if, at its discretion, it deems such action necessary. This does not affect your legal rights.