You have 14 calendar days to cancel your order if you have change your mind. This two week cancellation period starts from the day you have received all of the items in your order.
We check all returns thoroughly and require all unwanted items to be returned in a saleable condition and in the original packaging. We will not accept any returns of items that have been worn or filled.
All the information you need to return an item is included in your returns form. There is no requirement to contact us; however, sending us an email to firstname.lastname@example.org may speed up your return.
Please ensure that your return is covered by the correct service, as some services will not cover jewelly, and that you have insured for the correct value. We cannot be held responsible for items lost in the post.
If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.
Damaged and Faulty on Arrival
If you have received a product which is damaged or faulty on arrival we ask that you contact us in the first instance. The reason for this is that there are occasions where your fault can be fixed without you needing to return the whole item. Our contact details are available from our contact page, the top of all pages of the website and on the documentation that came with your item.
If we request that you return the item then please do ensure that you return the item with the returns form that came with your item.
Please note that engraved items are exempt from refunds and therefor will only be exchanged.
Engraved and Special Order Items
Items that have been made to customer order and items that have been engraved to your requirements are exempt from refunds and exchanges. Faulty items will be exchanged after assessment by Angels Meadow.
If you do have problem with an engraved or special order item please contact us as we may be able to offer other assistance.
Angels Meadow does not accept, under any circumstances, returns for items that have been damaged by the customer. Customer damage includes signs of wear, scratches and damage to screws. All screw are loosened prior to dispatch and an appropriate screwdriver included if required. Please contact us if you need assistance. In addition, it is the customers responsibility to ensure that any damage during transit do not occur when returning an unwanted item by securely packing the item in its original packaging.
How Long Do Refunds Take?
Refunds can take up to 14 days from the date of your return for your parcel to be delivered back to us and to be processed.
On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your original payment method. The funds should appear on your bank statement within 3-5 working days. Exactly how long depends on your card issuer and is out of our control.
You will be kept updated with the status of your refund using email. You will receive an email when it arrives with us, another when we approve and finally and when we have processed the refund.
If you have not received a refund after 14 days please do contact us for assistance.