Frequently Asked Questions
This is usually in the form of a pendant that can be worn on a chain around the neck or on a bracelet. Its cavity can hold a small amount of your loved ones ashes (around a quarter of a teaspoon, maybe a little more/less depending on the size), they can also hold hair, fur or soil from a sacred place. This is a very discreet way of keeping your loved one close to you at all times and provide many with inner peace or consolation. Cremation jewellery is easily filled at home or by your funeral directors, there is no need to send us any of your loved ones remains.
Your jewellery will come with a filling kit which compromise of a mini funnel and toothpick. You will receive full instructions on how to fill your pendant. Filling your jewellery is simple however you may find it emotionally difficult to do so your-self. Most funeral directors will be happy to do this for you free of charge or for a small cost. If you would like to fill the pendant yourself but don't feel confident in doing so, there are many videos on youtube offering guidence on how to complete the process.
Yes. As long as you follow our simple filling instructions your pendant and the contents will be very secure, However; although the pendant will be waterproof, we do not recommend wearing your Cremation Jewellery whilst bathing or where it can be completely immersed in water as this may tarnish your pendant over time. It is recommended that the screw bail type pendants are permanatly sealed with superglue prior to being worn as these can become loose over time due to bodily movement. Superglue is not needed for pendants with a screw in the back/side.
Ordering and Delivery Questions
We offer competative fixed price recorded delivery and use either UK Mail or Royal Mail for all items sent to the UK mainland. For all other areas or international orders we charge a flat rate and will use an appropriate postal service. Please see 'Delivery information and timescales' for further informatiion.
This depends on what you have ordered. Please check the Delivery Information for a delivery time scale. Although most orders are dispatched within a couple of days (excluding solid gold items), please allow up to 7 working days for your order to be delivered. If you would like to place an order that is needed urgently please contact us at email@example.com for a quick responce and we will do our very best to assist.
You can check our Delivery Information by clicking here.
Yes. We can post your order to anywhere you wish. This can include to the crematorium or to the funeral directors, please complete the delivery details accordingly.
We accept most credit or debit cards for payment over our website and we also offer paypal as an option for you to use. We require payment in full at the time of ordering. We do not provide credit accounts or except deposits on large orders.
Absouluely! We are committed to protecting our customers from online fraudsters. Our payment pages are secured by SSL using 256-bit encryption.
This essentially means that all of your personal and card details are scrambled between your computer and our server so criminals cannot intercept them.
Different browsers show our security in different ways but an overview would be:-
1. Google Chrome: Our address turns green and the words "Secure" show to the left of the website address. A padlock also appears to the left
2. Safari (OSX): A Padlock appears to the left of our website address
3. Firefox: A green padlock appears to the left of our website address
4. Microsoft Edge (Formally Internet Explorer): A padlock will appear to the left of our website address
If you see anything you think is strange or are concerned about then please do not hesitate to contact us. We will let you know if it is normal or not.
Paying online is the fastest and simplest method; however, we appreciate that some people are still uncomfortable with this technology.
If you are feeling uneasy don't be afraid to pick up the phone and talk to us. We can take your payment over the phone if this is more comfortable for you.
We quality check every item before it leaves us. However on the rare occasion you come across a fault with your order we will offer you a no questions asked refund or exchange.
If you change your mind that is no problem. Simply return your order in an un-used condition and in its original packaging within 7 days of receipt. You will find our returns address on the returns form within you package. We DO NOT accept returns on items which you have had personally engraved or items that have been filled with remains.
All of our products are delivered with a returns form enclosed. Please ensure you complete this returns form and post by secure mail back to the address provided. Responsibility for insuring returns remain with the customer.