Our 5 Star Service Guarantee
1. Price Match Guarantee
At Angels Meadow we're dedicated to providing the best value-for-money ashes jewellery. We constantly monitor our prices and those of our competitors to ensure that our prices are the best available. If, within 14 days of buying from us, you can supply a copy of a brochure, or a written quote from any other UK website, offering an identical product at a lower price than you have paid us, we will either match the lower price, or offer you a full refund of all monies paid and cancel your order, subject to the following conditions:
- The UK website is not an auction site
- The UK website is not in administration or performing a "closing down sale"
If you are able to find exactly the same product at a lower price then please contact us at the earliest opportunity for us to make the changes to your order.
2. Buy with Confidence
We understand the grief of loosing a loved one so when shopping with Angels Meadow you can be sure that you will getting a stress free shopping experience. From our easy to use, secure website, simple payment options and complete aftercare service you can buy from us with confidence. Whilst we are internet based only and do not have a store open to the public we offer a no quibble returns policy, so if your order is not what you expected you are welcome to return it (subject to T&C's). If you do not feel comfortable making an online purchase, we are happy to welcome telephone orders. We can also now accept orders via our secure live chat.
3. Support 7 Days a Week
At Angels Meadow we understand that customers will want answers to their questions without delay. That is why we offer a 7 day a week support service. Whilst our office opening hours are Mon-Fri, we work around the clock answering emails and messages received on our Facebook social media page. We also have a live chat service that can be accessed at the top of our main page, if we are online you can chat immediately to a member of staff. If your query is urgent, the best way to contact us is by telephone mon-fri, or via our Facebook page at the weekend.
4. Quality Guarantee
At Angels Meadow our cremation ashes jewellery is sourced from top quality suppliers and manufacturers. We thoroughly quality check all items prior to dispatch. If on the rare occasion that any item/s arrives faulty we will replace these without question! We may ask for photo evidence (this will save you returning the faulty item back to us) or if this is not possible we will cover the cost of the return. All items will come complete with a 1 year quality guarantee (subject to T&C's).
5. Low Cost Fast Delivery
At Angels Meadow we are completely open and honest about our charges. We don't bulk up our prices and pretend that shipping is free like most companies do! We keep our postage prices as low as possible and balance this with the fastest delivery to ensure that you get the best of both worlds. We use Royal Mail 1st class signed for, or Royal Mail special delivery for almost all of our orders.