Returns Policy

Damaged/Faulty

If you receive a product which is damaged or faulty then we are happy to provide a replacement or refund. In the first instance please inform us of the problem. You can do this by taking the following steps:

1. Log into your account

2. Click on "My Orders"

3. Click on "View Order"

4. Tick the product you want to return and select "return product" from the drop down box.

Alternatively, or if you did not register an account, you can request to return an item via email or our live support sytem.

Upon checking the return request we will contact you with the additional steps that are required. Damaged or faulty pendants postage costs will be refunded to you on completion of the RMA.

Please note that we will not be liable for damage or defect caused by accident, misuse or neglect.

Exchanges/Refunds

We are happy to refund or exchange any item as long as it is returned in its original packaging, has not been filled and was not a personalised or special order (i.e. engraved or platinum) item.

Please note the we are unable to cover the postage and handling costs for returned items.

General

Returns must be made within 7 days of receipt. In all cases customers are to ensure that they return pendants with adequate postal insurance. We will not be liable for items that are lost in the post. Royal Mail Special Delivery offers adequate insurance for most of our pendants.